Privacy Policy

We collect information you provide directly to us when you create an account, make transactions, or contact support. This includes: - Personal identification information (name, email address, phone number, date of birth) - Financial information (account numbers, transaction history, balance information) - Device and usage data (IP address, browser type, operating system, pages visited) - Communication data (emails, chat messages, support tickets) We also collect information automatically through cookies and similar tracking technologies when you use our services.

We use the information we collect to: - Provide, maintain, and improve our banking services - Process transactions and send related information - Send technical notices, updates, and security alerts - Respond to your comments and questions - Monitor and analyze usage patterns to improve user experience - Detect and prevent fraudulent transactions and other illegal activities - Comply with legal obligations and regulatory requirements - Verify your identity and prevent unauthorized access

We do not sell, trade, or rent your personal information to third parties. We may share your information with: - Service providers who assist us in operating our platform (payment processors, cloud hosting) - Financial partners required for banking operations - Law enforcement or regulatory bodies when required by law - Other parties with your explicit consent All third-party partners are bound by strict confidentiality agreements and data protection standards.

We implement industry-leading security measures to protect your personal information: - 256-bit AES encryption for all data in transit and at rest - Multi-factor authentication for account access - Regular security audits and penetration testing - Real-time fraud monitoring and detection systems - Strict employee access controls and training While we strive to protect your data, no security system is impenetrable. We encourage you to use strong passwords and enable two-factor authentication.

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law, regulation, or for legitimate business purposes such as fraud prevention. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory reasons.

You have the following rights regarding your personal information: - Access: Request a copy of the personal data we hold about you - Correction: Request that we correct inaccurate or incomplete data - Deletion: Request that we delete your personal data (subject to legal requirements) - Portability: Request a machine-readable copy of your data - Opt-out: Opt out of marketing communications at any time To exercise any of these rights, contact us at support@crownledgerapp.com.

We use cookies and similar technologies to: - Keep you logged in to your account - Remember your preferences and settings - Analyze how our services are used - Detect and prevent fraud You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.

Crownledger services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our platform. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us: Email: privacy@crownledgerapp.com Phone: +1 (800) 276-9654 Address: 123 Wall Street, New York, NY 10005, United States